How Can We Help You?

At NOVASOL we are doing everything in order to help you regarding COVID-19, which is why we have gathered all the information regarding the pandemic on this page where you can read more about how it can affect your stay. 

You always have the option to change your booking up until 40 days prior to scheduled arrival after paying a fee of € 75.

For more information, read the Rental Terms.

Yes, you can re-book your vacation to the same holiday rental in a different period, to another rental or, if you wish, to another destination.

You can change your booking by contacting us directly. 

If you choose to re-book a period or a holiday rental that is more expensive than the original booking, we will charge you the difference, plus the re-booking fee.

If the changed booking is cheaper than the original booking, we will refund you the difference minus the re-booking fee.

If you have already paid, your money will be transferred to you re-booking. You can see this on your MyBooking page. 

The second instalment is due 6 weeks before arrival.

All cancellations are processed against a fee in accordance with clause 6 in the Rental Terms. The fees increase the closer the cancellation is to the scheduled arrival date. No full refunds are offered. For more details, please see the Rental Terms applicable to your booking.

If you are entitled to a refund of some of the money you have paid, we will be in touch with a confirmation of the amount to be refunded.

Please note that we are currently processing a very high level of customer inquiries, and therefore regret to inform you that it may take at least 3-4 weeks before the refund is processed, if it is due.

We apologize for this inconvenience.

We do not offer vouchers, but guests can get and use vouchers obtained by NOVASOL’s  business partners. In order to use the vouchers, you have to contact our customer service and pay the rest of the sum after the voucher has been registered by our staff.

The easiest and fastest way to book your holiday rental is directly through our website.

Pick your destination, arrival and departure date, amount of visitors, and once you find your dream rental, proceed to payment, and within a few minutes, your dream vacation is booked!

You save both energy and time, as it is much faster than calling us! 

NOVASOL offers discounts on our holiday rentals through various partners, benefit clubs, and companies. You can find the different discount vouchers on our partners’ website, in membership magazines, or the company’s intranet.

You can use the vouchers online when booking the rental; enter the voucher information on the last step, when choosing a payment method. Once the voucher is entered, click on “apply” to subtract the discount from the rental price.

Please note that you cannot combine different discounts.

You can use the vouchers:

• When booking directly with NOVASOL
• On new bookings

Immediately after booking a rental, you will receive an e-mail containing a link to your personal MyBooking site where you can find your payment information and download the rental agreement (after 100% payment). If you paid with your credit card, you will find your rental agreement immediately after booking.

NB: We do not send anything via regular mail, as the booking process is on our website and through e-mail. However, if you wish to receive the rental agreements with regular mail, feel free to contact our sales team and book your stay through them.

No worries! All information you provide when booking a holiday rental through our website is sent to NOVASOL via SSL encryption.

If you are already planning your vacation for next year, NOVASOL can make a pre-order on the rental you want. We do not have a price yet, as the upcoming season starts in spring/summer the year before since we have 1-year contracts with the owners and renegotiate them year by year.

Once the contract is renegotiated, we will send you the booking confirmation as well as the rental price. In case you are not happy with the price, you will have a longer cancellation deadline, free of charge.

In order to make the pre-order, we need the house number, the desired period, as well as your name, address, phone number, and e-mail address.

Youth groups are defined as a group of at least six people under 21. The group needs to be reported to NOVASOL who reserves the right to turn down the given group. If the group is not reported in advance, NOVASOL can reject it upon arrival or during the stay.

It is indicated in the rental description whether the rental is exclusively rented for holiday purposes or if companies can rent it.

You can change your booking by contacting us directly. All changes will be in accordance with our rental terms and the indicated fees.

You can cancel your booking on your personal MyBooking site that is linked in the e-mail with your booking confirmation.

Note that all cancellations are in accordance with our rental terms.

If you are unable to make the trip yourself, you can transfer your booking to someone else for a fee of 550 DKK / 75€ until 1 day ahead of your arrival. This can be done by contacting us directly.

NOVASOL needs a written confirmation from you that includes information on the new tenant.

Our security package ensures that you can book your vacation safely without worrying about suddenly occurred issues.

The security package includes:

You can pay through MyBooking with your credit card or an EAN invoice (public institutions) by contacting our guest service.

You can feel safe paying online; your information is handled safely and is SSL encrypted. We do not save your credit card information at any time, but we make sure that the information is correct.

As an extra service to you, you have the opportunity to pay in two instalments if you book more than 56 days before arrival.

The first instalment is 25% of the total rental price.

If you get a new credit card between your instalments, we suggest you log onto your MyBooking site on the payment date and pay with your new card. If you edit your payment information before the payment date of the second instalment, you will be charged immediately.

In many European countries, local authorities charge a tourist tax from visitors to the country. The amount varies from country to country, but you will normally be charged per person/per day wither by NOVASOL before departure or by the service office/the owner once you arrive, and you pay in local currency.

You can buy extra services until 5 days before arrival via your MyBooking site if under "Extra Services".

Buying extra services between first and second instalment:

The amount of the second instalment increases corresponding to the price of the service.

Holiday Kit, which includes:

• 3 dish cloths
• 7 dishwashing tablets
• 1 sponge
• Glass cleaner
• Dish soap
• Detergent

Linen Kit, which includes:

• 1 duvet cover
• 1 pillowcase
• 1 bed sheet
• 2 towels
• 1 dishtowel

Final cleaning Rental of a cot or highchair

Tickets/vouchers for nearby attractions

Note that there can be differences between the rentals in terms of available extra services.

The price of the final cleaning varies from country to country and depends on the size of the rental. You will see the exact price when you book your stay, where you can add it as an extra service. If you have already booked your stay, you can call us, and we will give you the price on your final cleaning.

When renting with NOVASOL, you can have extra consumptions in addition to the price you paid for the rental. Below you can see how the consumption is calculated (unless the description states that it is free). Electricity, water, heat, and wood are variable costs and are included in the total price in many rentals.

Water: DKK 66/m3

(price from September 26th, 2022)

NOVASOL wants to be transparent about how the electricity price you pay as a guest is calculated.

Our calculation of the electricity price charged to guests staying in our Danish houses is based on a publicly available basic price from www.energidataservice.dk. The total consumption price is calculated individually from the basic price (A) plus the mandatory elements (B-E), which together make up the price that the homeowner will be asked to pay for the consumption to the property's electricity supplier. Please see below:

A) The actual cost price 
This price is highly dependent on the method used to generate the electricity (e.g. wind power) and therefore varies on an hourly basis, 24 hours a day. The cost price available on www.energidataservice.dk is used to create an average for the period of your stay in the holiday home.

B) Taxes
Paid to the government

C) Danish VAT

D) Electricity transport price
It is calculated on an hourly basis from the electricity supplier to the consumer, based on the time of day when consumption takes place as either a low (00:00 - 05:59), medium (06:00 - 16:59 / 21:00 - 23:59) or high (17:00 - 20:59) consumption pattern. We use an average of the meter readings in all Danish NOVASOL houses that allow digital meter reading on a 14-day rolling basis. The consumption pattern is then used to calculate the average of the total transport price.

E) Profit margin 
Charged by the electricity company on an hourly basis (0.15 DKK)
In addition, NOVASOL adds 42% to cover the income tax that the homeowner has to pay on the electricity price and an hourly fee of 0.30 DKK per kWh.

The electricity price is recalculated weekly and the price you pay as a guest is dependent on arrival and length of stay.

You will receive the bill within four weeks after your stay. In some rental, typically the ones with a swimming pool, you will be charged an a pre payment amount in advance or once you collect your key upon arrival.

Consumption cost abroad:

You do not have to pay deposit in the majority of rentals. However, we will charge in case of:

• Houses that are usually not used as holiday homes
• Bigger groups
• Youth groups
• Stays longer than 14 days
• Unique rentals
• Rentals with boat

Accidents can happen. And if it is a small accident (a broken glass or plate), you can write it on a damage blanket that you can find in the house. That way we can react quickly and replace the broken piece so that it is ready for the next guests. NOVASOL covers damage costs up to DKK 1,000.

Denmark:
In Denmark, you can collect your key after 3pm and move into the house from 4pm. On your MyBooking page you can choose to receive an SMS if the rental is ready for check-in before 3pm.

Please note that, although you arrive early, you cannot expect to enter the rental early, as NOVASOL and/or the owner needs time to prepare it.

On your MyBooking page, you can find the PDF file called “Route description/Key collection” where the location is indicated. Please note that the address is not necessarily the same as the address of the rental.

2 days before arrival, you will receive an email and an SMS with key collection information.

You have to depart no later than 10am on the day of departure.

You return the key on the same address where you collected it.

In our rentals, you can find basic kitchen equipment as well as duvets and pillows for all beds. However, there are no children duvets. The rental is decorated by the owner’s taste and can be seen in the photos found in the description. Note that the star rating is related to the quality and the amount of basic and special equipment.

There are no cleaning products in the rental. Therefore, we recommend you bring your own cleaning products or, if possible, buy our Holiday Kit. However, there is a vacuum cleaner as well as a floor mop and bucket.

Things like towels, bed linen, and dishtowels can be included in the price or purchased before arrival with 5-days notice. 
These can be picked up at the local office during opening hours.

It is a good idea to bring your own food and beverages as well as the most necessary things for the kitchen and bathroom, including paper towels and toilet paper.

If you lose or forget something in one of our rentals, please contact the local office.

Note that the local office can charge a search fee.

 Simply furnished rental with a little focus on interior design

 Simply furnished rental

 Traditional rentals with standard furniture

 Well-equipped rental with high-standard and comfortable furniture

 Tastefully furnished rental with advanced equipped and modern furniture

The number of persons allowed in the holiday rental is stated in the description of the house. All people regardless of age count.

Denmark:
You are allowed to bring an extra child under 4 to the majority of the rentals. This will typically be indicated in the description.

Norway and Sweden:

You can do the final cleaning yourself and it will be approved by our service staff after your departure. You can also buy a final cleaning no later than four days ahead of your departure. Some rentals include mandatory final cleaning, which means that you cannot do it yourself. You will pay for that when you collect the key. This is the case with many rentals, especially in Southern Europe where final cleaning is included in the rental price.

Please note that, in some rentals, final cleaning cannot be purchased.

The number of allowed pets is indicated in the house description. If you want to bring more than allowed, you must send a request to the owner, which is why we recommend you contact us in time if you want to bring extra pets.

When we rent a house, it is important that we get the right pictures. However, sometimes it occurs that a rental is available on the website before our photographer has been there to take the photos, and, in the meantime, we have to use watermarked model images. Information in connection with these images does not entitle to subsequent compensation. 

You can find and read NOVASOL’s rental terms here.

Regardless of your destination, it is always a good idea to read about what you can expect during your stay in one of our rentals. Read more here.