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How to order a holiday home
"Money-back guarantee"concerning holiday homes with an indoor pool.
To rent a holiday home with a pool is something very special and Novasol vouches for the quality of the holiday home.
This is why we now offer something as unique as a "money-back guarantee" on holiday homes with an indoor pool.
The "money-back gurantee" can be set in effect if the pool isn't functional or the house hasn't been cleaned properly and a complaint is made at arrival, as long as NOVASOL has been allowed 24 hours to solve the problem. If we can't solve the problem within 24 hours the rental amount will be paid back or the guest can choose to relocate to a different holiday home.
If the above mentioned criteria have all been met, the outstanding rental amount will be paid back.
Under non functional is to be understood, that the defect results in a substantial limitation of the holiday, e.g. if the pool can't be used or the heatingsystem in the holiday home isn't functioning.
The "money-back gurantee" is applicable from the day NOVASOL is made aware of a complaint and for the rest of the holiday duration.
Inspection of the holiday homeNOVASOL inspects the holiday home before your arrival. Within the period 01.11.-31.03 we also heat up the house prior to your arrival.
NOVASOL serviceNOVASOL service-employees are available all week from 09.00-19.00.
In case you have a problem, please contact NOVASOL's local office. Outside the local office's opening hours you can reach a NOVASOL service-employee on telephone no. 73 75 66 36.
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