The following is useful information when you plan and prepare your holiday in a NOVASOL holiday rental
Your rental agreement will give you information concerning time of arrival and when the house must be vacated on the day of departure. The times of arrival and departure stated on your rental agreement shall be in force at any time. If not stated otherwise, the departure time from the holiday home is always 10 A.M. (10.00). You will receive the key to the holiday home on presentation of the original rental agreement.
The holiday home owner would like to know the time of your arrival although this is within the period stated. If you are delayed, please inform the holiday owner or his representative. Please use the slip from your rental documents. Please note that even if you should arrive earlier than stated at the holiday home, the key is handed out to you on the initially stated arrival time. Arrival at a later time than stated is only possible on prior inquiry and with acceptance from the holiday home owner. It is possible to come to an agreement regarding late arrival in return of a fee being paid to the holiday home owner. As Novasol solely acts as an agent, the holiday home owner is as a main rule in charge of handing out the key to the house. We ask for your understanding that language skills may be limited.
The square meters stated in the house description are the outside measurements of the holiday home. The inside measurements might be up to 15 % smaller. Most holiday homes are individual, privately owned holiday homes. The homes are decorated according to the owner’s taste.
The holiday homes contain duvets and pillows for the number of persons allowed in the holiday homes. The guests need to bring their own bed linen, including sheets and covers for the pillows and duvets, tablecloths, towels, dishcloths, cleaning supplies, toilet paper etc. unless otherwise stated in the holiday home description or in the rental documents. Use of sleeping bags is not allowed in the holiday homes.
Some holiday homes have steep stairs or ladders without railing leading up to the first floor. In some holiday homes, the floor-to-ceiling height is lower than usual. If “garden furniture” is stated in the holiday home description, this usually includes one table and four garden chairs. Sun loungers, cushions and sunshades are usually not included as basic inventory in a holiday home. Quality garden furniture is guaranteed in some holiday homes. Please look for the symbol in the holiday home description.
At some holiday homes, the holiday home owner has placed bicycles at your disposal. Novasol takes no responsibility for the condition of these or for the safety as this is a service that is not guaranteed according to the holiday home description.
When a renovation year is stated in the house description, this does not necessarily mean that the whole house has been renovated. The term might mean that single rooms such as the bathroom or kitchen have been renovated.
The rooms in holiday homes are usually small, and the beds measure approx. 70/85 x 180/190 cm. A grand lit is a double bed which is approx. 130 cm wide and suitable for 2 persons. Double beds are approx. 140-180 cm wide. The mattresses are often made from foam rubber. The beds might be a pull-out bed, bed chairs or sofa beds. In a few cases, the mattress is in a wooden frame on the floor. The beds often have terry cloth sheets on them to protect the mattress. Please remember to always use this together with the bed linen. A loft sleeping place is an open loft room with sloping walls and mattresses on the floor. These are not suitable for adults/elderly guests but very popular among older children. A vertical ladder leads up to it. An annex is an addition or a small house, often with no heating.
Some houses have very limited closet space and a closet for each person cannot be expected.
A different and most often less modern standard is to be expected in the bathrooms. Showers are often connected to the sink or the bath tub. The supply of hot water is often from a boiler which contains approx. 50 litres of water. This is often connected to an automatic electricity saving program and is never to be turned off. The houses are often connected to a septic tank. Please never flush or throw diapers, cotton, sanitary towels and the like into the toilet.
Sometimes the houses have biological toilets rather than a WC. This modern, biological installation is not a water flush toilet but has very limited odor problems and is most often placed in the house.
EC: The traditional earth closets which are not completely without odor problems are placed outside the house.
When booking a holiday home at least 3 days before arrival, the indoor swimming pool is heated up to approx. 24-25°C. Use of soap, shampoo and the like is not permitted in the swimming pool or whirlpool. Outdoor swimming pools are available from approx. 15 June – 31 August, depending on the weather.
Note that the outdoor pools usually do not have a heating element, but are only heated by air temperature.
Whirlpool: If the holiday home has a whirlpool where the water is not to be let out, we fill it up with water before your arrival. If you know before arrival that you do not wish to use the whirlpool, please let the local NOVASOL office know before your arrival and you will save electricity costs.
Many of our NOVASOL holiday homes offer internet access. Internet is an extra service, that the home owner puts at your disposal and because of the challenges due to insufficient connection in the holiday home areas and varying data volume and speed, NOVASOL can not be held responsible for poor signal, problems with antennas and cables and other force majeure. We would like to inform you that the internet may only be used by tenants of 18 years or older with consideration of applicable laws. NOVASOL is obliged to inform investigating authorities in case of any legal offence. Please note that there might be a separate fee regarding the use of internet, which can be paid on site (if applicable). NOVASOL is more than happy to inform you about any additional internet fees shouldn’t there be any information in the respective property description.
You will find a TV in most NOVASOL holiday homes and in many cases, NOVASOL also offers additional TV equipment, which can be used to watch DVDs or play video games. If the holiday home is not equipped with a satellite dish, you will only be able to receive TV channels from the country in question. If there is a satellite dish in the holiday home, the satellite dish antenna often receives German or local channels and international channels in Hungary and Poland. Please be aware that is not guaranteed that you can watch all TV programs in your holiday home and that the reception quality may vary depending on the location of the property. It is not allowed to agree on any changes to the TV contract without the home owner’s knowledge and consent.
The holiday home grounds are often nature plots. The square metres stated might not all be usable but may consist of heath, tall grass, wild meadows etc. where nature is left on its own. In some cases, the holiday home owner has a vegetable garden on the ground and therefore the whole ground might not be available for use. The access road to the house is rarely asphalted and can most often not be used by sports cars or lowered vehicles. In some areas, the roads are in considerably worse condition than in your home country.
Please note that the roadway does not always go all the way up to the house. You might have to park your car some distance off.
Please note that the ground belonging to new holiday homes might not have had time for grass, bushes etc. to grow up and the driveway might still need the final gravel.
A holiday home which is characterized as a farmhouse is often situated on the same property as other houses and has neighbors close by.
When it is specified in the catalogue that the house is fenced, it does not mean that the fence can be closed so pets can run freely on the grounds without being on leash.
All distance indications are estimated measures in linear distance from the property to the closest shore/coast (sea, fjord or lake) and should only be considered as means of orientation. Not necessarily the nearest beach or swimming facility.
The distance stated for grocery shopping states the distance to the nearest grocery store, mini market or supermarket. Please note that some stores are only open during the peak season and that the distance to the nearest stores might be considerable longer in the middle season and off-season. Novasol cannot be held accountable for stores or restaurants closing down.
The distance to the nearest cross-country skiing route depends on the weather conditions and the time of year.
According to the holiday home owner’s wishes, completion of the rental agreement shall in certain cases depend on a payment on account for the consumption costs and in certain cases also a deposit. The consumption costs and the deposit shall be charged on payment of the rent or in cash when the tenant picks up the key. The payment on account of the consumption costs serves to secure the costs for energy consumption, telephone and the like. The deposit serves as security of the holiday home owner’s interests in case of any damage to the rented premises or the lack of or an insufficient final cleaning. If a deposit is charged, the size of the deposit depends on i.e. the size of the holiday home, its amenities and equipment, the duration of the rental period and the purpose for which the holiday home is being rented. If the tenant has entered into an agreement on the rental of additional equipment, e.g. a boat engine, directly with the holiday home owner and beyond the agreement which has been entered into with NOVASOL as the agent, the tenant may be charged an additional deposit.
The size of the payment on account for the consumption costs and the deposit is stated on the rental agreement, in the brochure and/or on the Internet.
Settlement of the payment on account for the consumption costs and the deposit shall occur no later than three weeks after the tenant’s departure from the holiday home. Any damage and lack of a final cleaning plus a management fee will be deducted before repayment of the deposit. If the value of the above set-off exceeds the amount of the deposit or if the consumption costs are higher than the amounts invoiced on account, the tenant will be invoiced the exceeding amount.
In case of a youth group, see the rental conditions section 2(2), or in case of a rental period of the holiday home for more than 14 days or in case the holiday home is being rented for a different purpose than a holiday, NOVASOL, the owner of the holiday home or its representative shall be entitled to charge an increased deposit equaling € 500 per person for the number of persons that the holiday home may be rented to, and payment may be charged for one or more final cleaning, depending on the duration of the rental period.
Costs for heating which are not included in the rental amount are settled directly with the holiday home owner or his or her representative before departure. Electricity is not always included in the rental price in Sweden. Electricity is only included when the holiday home description is marked with an electricity sign. If electricity is not included in the price, the electricity costs are settled directly with the holiday home or his or her representative. If the electricity consumption is higher than usual, an additional can be charged which is to be paid to the holiday home owner. Costs which are not compulsory, i.e. boat rent, gas for the boat engine, rent of bed linen, firewood etc. are settled directly with the holiday home owner or his or her representative. If payment has not been made or if the amount was too small, payment will be charged subsequently including an administration fee of SEK 300.
Please note: if the house description has a star symbol (*), the holiday home can only be booked with a mandatory end cleaning service. The tenant has to pay for the cleaning on arrival at the house. The price for the end cleaning (in Euros or local currency) will be mentioned in the house description. If the house description is issued with two price lines, the first line will represent the rental price for one week including end cleaning. The second price line will represent the price for a prolongation (the second week). The price for end cleaning is included in the rental price and must be paid directly to Novasol.
For stays longer than 2 weeks an increased deposit, as well as an obligatory cleaning for each following week during the tenancy, can be charged.
Even though the final cleaning is included or has been ordered, you have to empty the dish washer, do the dishes and tidy the whole holiday home yourselves. No food, litter or bottles are to be left at/in the holiday home, but have to be disposed of in the respective litter bins/containers. Please remove the bed linen and place it in the hall way, if nothing else is stated. The garden furniture must be put in the same place as it was on arrival.
If no cleaning service has been ordered the tenant is responsible for leaving the house and premises in the same condition as when the rental period commenced. If the house has not been properly cleaned, costs for additional cleaning will be charged subsequently or off set against the tenants deposit.. Please note that cleaning supplies and cloths do not belong to the standard equipment of the holiday homes.
Some holiday home owners do not want guests to bring pets into the holiday home. This will be indicated by a symbol in the holiday home description. NOVASOL cannot guarantee that there has never been a pet in the holiday home. We firmly request that you respect this rule. If Novasol should find out that the rule is being broken, the guests will be asked to remove the pet immediately.
Pets are allowed in holiday homes when indicated by a dog symbol. If you wish to bring your pets, please inform us of this when booking the holiday home. Please bring all necessary vaccination documentation (ask your veterinarian).
Please note that you initially only are allowed to bring two pets with you to the holiday home. However, in Southern Europe only one pet is allowed, unless anything else is stated. Should you want to bring additional pets, this can only happen, by us asking the holiday home owner for his/her explicit consent.
NOVASOL takes no responsibility for injuries to the horse during transportation to and from the holiday home or damages to the interior of the house and buildings. We recommend that you take out liability insurance before arrival.
Few holiday home owners want their houses to remain smoke-free. This will be indicated as a non-smoking holiday home in the description and the holiday home owner might highlight this in the holiday home.
NOVASOL cannot guarantee or control that the smoking ban is being kept but we strongly request that guests respect the ban.
The information for both, the brochure and website replaces all of our prior information and shall serve as the basis for your reservations.
Please note that there might be other sources to allergies in holiday homes even if pets are not allowed. One example is house mites. In holiday homes located in more rural areas, insects can be found. The same applies to silverfish, ants, wasps, bedbugs, woodlice, and martens. Cobwebs are made in a very short time, even if the house has been thoroughly cleaned. Novasol cannot be held responsible for this. Instances with mice being present cannot be prevented. Please inform the holiday home owner or his or her representative or the local Novasol office in case of large insect incidents in order for us to remedy the problem.
Allergies in general: Novasol takes no responsibility for the tenant’s allergic reactions in any holiday home.
NOVASOL cannot control construction activities in the area. There might be noise from construction activities near the holiday home. Please always bear in mind that business must operate, also in holiday areas. Furthermore, you might experience noise from airfields.
If you, contrary to our expectations, discover defects in the holiday home or the inventory on arrival, please inform our local representatives of this within 72 hours after the defect has beendiscovered. This complaint should not be made through email but must always be made by telephone or personal appearance at the local NOVASOL office. Complaints concerning cleaning shall be reported immediately. If your complaint does not lead to a satisfactory solution within a reasonable time-limit, please inform our hotline telephone number +45 97 97 57 57 and we will seek to resolve the situation as soon as possible. A reduction in the rental price can only be claimed if the above instructions were kept and it was not possible to resolve the problem.
If the resolving the issue requires an unreasonably large effort, this may involve offering a replacement house. This decision shall be made at NOVASOL’s discretion.
It is the tenant’s responsibility to get the name of the NOVASOL employee handling his or her case. The tenant shall contribute to the avoidance of worsening any damage, defects or consequential damage and shall also contribute to keeping any financial loss as small as possible for the holiday home owner and for NOVASOL.
In case of a complaint, the tenant shall grant NOVASOL a reasonable time-limit for resolving the issue or for the making good of the damage. Early departure without prior agreement with NOVASOL is atthe tenant’s own expense and risk. The tenant risks that the rental agreement will not be terminated and he or she risks losing the right to compensation as the tenant makes resolving the issue or the making good of the damage or a relocation impossible through his or her departure.
If, in your opinion, a complaint does not lead to a satisfactory solution during your stay, please send NOVASOL a written complaint so that we can attend to the matter. Please send the complaint no later than 14 days after your rental period to NOVASOL AS, Virumgårdsvej 27, DK-2830 Virum, or send an email to kundeservice@NOVASOL.dk. NOVASOL does not recognize complaints on the grounds that other tenants received a better holiday home than is described in the brochure . Any compensation will only include direct, financial damage. NOVASOL or the holiday home owner cannot be made responsible for indirect, financial damage (consequential damage) or any damage of a non-financial character (non-pecuniary loss).
Problems with the electricity and water supply might occur during very hot summers or in periods with little rain. NOVASOL has no influence over these situations. In such cases, please contact the holiday home owner or his or her representative to get help. The water may have a brown color because of the upper layer of earth, however, this is harmless. Many houses get their water supply through their own well.
Always remember to bring your vehicle registration documents for your car and a valid driver’s license. Please bring a copy of the identity document or passport of all incoming clients.
Please note that some boats aren’t equipped with paddles/oars or holders for this and therefore are solely equipped with an engine.
Should a boat be provided together with the holiday home, this will be the case from May to September and in accordance with the weather conditions. Please note that life jackets/floating vests aren’t considered standard equipment of a boat. The boat is used under own responsibility.
It is recommended to get the boat license.
During august a general angling ban can occur. NOVASOL does not take any liability in such cases.
With the Swedish „Allmansrätten“ (everyman’s right/freedom to roam) it is possible to, more or less do what you like, as long as you don’t disturb or destroy the Swedish nature. Fishing and angling is however not part of this right. Everyone has the right to fish with rod and bait along the Swedish coastline and in the five large lakes Vänern, Vättern, Mälaren, Hjälmaren and Storsjön (in Jämtland). This also includes fishing for perch, cod, spinning, hook fishing, flasher and lines (with max. 10 hooks). Trolling, where one or more fishing lines baited with lures or bait fish, are drawn through the water, is not included in the mentioned rules, but allowed in commonly accessible waters along the coast.
In other – as the aforementioned – waters, it is only allowed to fish with a valid fishing license or with the explicit permission of the owner of the waters. Which rules apply for which waters is very different. The owner of the waters or nearby plots can assist you with further information. The municipality or other local authorities, have additional information on which kind fish can be caught and which type of license is required. Another good idea is to contact the local tourist office.
It is prohibited for leisure anglers to sell fish caught in the sea. This prohibition also goes for mussels, abalones and crayfish. Violations can penalized with fines and/or imprisonment of up to one year. Fish, which has been caught in lakes or other waDuring some times of the year, in some waters, some kinds of fish are under wildlife protection and cannot be fished. Please inform yourselves in advance on which species can be fished in the waters chosen by youters in the inland of Sweden, can be sold without any restrictions.
On Iceland there is a great number of different lakes and rivers with excellent fishing opportunities. Lake fishing normally happens from the shores. Lake fishing from a boat is seen very rarely on Iceland.
Salmon is only fished in rivers.
The fishing/angling season on Iceland starts on April 1st with trout in many rivers and lakes. From May 1st you can fish brown trout and arctic char, except in the highest located lakes. Fishing in the highest located lakes is allowed from mid June. Fishing in lakes in the lowland is allowed until mid September and in the highland until mid August. Fishing for salmon is allowed from the beginning of June to mid September. In some lakes it is allowed to mid October. The best season for salmon fishing is however from June to August.
The season for trout fishing goes from August to October.
Also on Iceland it is only allowed to fish with a valid fishing license. A large number of lakes are often privately owned. Hence the fishing license is often purchased directly from the owner. There is also a general fishing license valid for 37 lakes on Iceland with added information on the lakes and maps.
It is prohibited to fish with unclean fishing equipment on Iceland. All fishing equipment must be disinfected before your arrival. A certificate from a veterinary in your country of residence must be shown. Should this not be available, the customs in Keflavik will take of the disinfection at your expense. This often only lasts a couple of minutes.
Central heating means that the building has its own heat production such as a boiler with solid fuel such as coal or wood.
Playing equipment can mean a swing, sandbox, seesaw, slide or a combination of these. Use of these is at your own risk.
Barbecue/Grills are available in many holiday homes. In some cases, the barbecue/grill can only be used after being cleaned, for example if it has not been used for a long time. This does not exempt you from cleaning the barbecue/grill before your departure.
Please do not pour water on the sauna oven as this can lead to serious damage or power outage.
GPS Coordinates are provided at your own disposal. The GPS coordinates provided in the travel directions may not always lead you to the holiday home and we do not take any responsibility for errors and omissions in the GPS coordinates provided. The coordinates are to the best possible location, which can be the nearest road, intersection or the like. If the key is not handed out directly at the holiday home, the GPS coordinates provided are directed towards the key holder’s address. We therefore kindly ask to check beforehand, whether the provided GPS coordinates match the address of the holiday home.
Specifically for Croatia, Slovenia, Albania, Montenegro:
The GPS coordinates always lead you to the rented holiday home.
We would like to draw your attention to the fact, that road charges are applicable on some roads in Norway and Sweden and we kindly ask you to look into whether this concerns your travel to the holiday home beforehand.
You can find up-to-date information about roads and traffic in Sweden here:
Sweden: http://www.trafikverket.se/ or on telephone number +46 0771-921-921