The following is useful information when you plan and prepare your holiday in a NOVASOL holiday rental
Your rental agreement will give you information concerning time of arrival and when the house must be vacated on the day of departure. The times of arrival and departure stated on your rental agreement shall be in force at any time. If not stated otherwise, the departure time from the holiday home is always from 8 A.M until 10 A.M. (10.00). You will receive the key to the holiday home on presentation of the original rental agreement.
The holiday home owner would like to know the time of your arrival although this is within the period stated. If you are delayed, please inform the holiday owner or his representative. Please use the slip from your rental documents. Please note that even if you should arrive earlier than stated at the holiday home, the key is handed out to you on the initially stated arrival time. Arrival at a later time than stated is only possible on prior inquiry and with acceptance from the holiday home owner. It is possible to come to an agreement regarding late arrival in return of a fee being paid to the holiday home owner. As Novasol solely acts as an agent, the holiday home owner is as a main rule in charge of handing out the key to the house. We ask for your understanding that language skills may be limmited.
The square meters stated in the house description are the outside measurements of the holiday home. The inside measurements might be up to 15 % smaller. Most holiday homes are individual, privately owned holiday homes. The homes are decorated according to the owner’s taste.
The holiday homes contain duvets and pillows for the number of persons allowed in the holiday homes. The guests need to bring their own bed linen, tablecloths, towels, dishcloths, cleaning supplies, toilet paper etc. unless otherwise stated in the holiday home description or in the rental documents.
Bed linen and towels are included in the rental price for Greece and Cyprus. Look for the symbol in the holiday home description.
Some holiday homes have steep stairs or ladders without railing leading up to the first floor. In some holiday homes, the floor-to-ceiling height is lower than usual. If “garden furniture” is stated in the holiday home description, this usually includes a table and garden chairs. Sun loungers, cushions and sunshades are usually not included as basic inventory in a holiday home. Quality garden furniture is guaranteed in some holiday homes. Please look for the symbol in the holiday home description.
When a renovation year is stated in the house description, this does not necessarily mean that the whole house has been renovated. The term might mean that single rooms such as the bathroom or kitchen have been renovated.
The rooms in holiday homes are usually small, and the beds measure approx. 70/85 x 180/190 cm. A grand lit is a double bed which is approx. 130 cm wide and suitable for 2 persons. Double beds are approx. 140-180 cm wide. The mattresses are often made from foam rubber. The beds might be a pull-out bed, bed chairs or sofa beds. In a few cases, the mattress is in a wooden frame on the floor. The beds often have terry cloth sheets on them to protect the mattress. Please remember to always use this together with the bed linen. A loft sleeping place is an open loft room with sloping walls and mattresses on the floor. These are not suitable for adults/elderly guests but very popular among older children. A vertical ladder leads up to it. An annex is an addition or a small house, often with no heating.
Some houses have very limited closet space and a closet for each person cannot be expected.
A different and most often less modern standard is to be expected in the bathrooms. The shower is often connected to the sink or the bath tub. The supply of hot water is often from a boiler which contains approx. 50 liters of water. This is often connected to an automatic electricity saving program and is never to be turned off. The houses are often connected to a septic tank. Please never flush or throw diapers, cotton, sanitary towels and the like into the toilet. In separate guest bathrooms there often is no wash-bowl.
When ordering a holiday home at least 3 days before arrival, the indoor swimming pool is heated up to approx. 24-25°C. Use of soap, shampoo and the like is not permitted in the swimming pool or whirlpool. Outdoor pools in Greece and Cyprus are generally available from approx. the beginning of April to the end of October, depending on the weather conditions.
Note that the outdoor pools usually do not have a heating element, but are only heated by air temperature.
Whirlpool: If the holiday home has a whirlpool where the water is not to be let out, we fill it up with water before your arrival. If you know before arrival that you do not wish to use the whirlpool, please let the local NOVASOL office know before your arrival and you will save electricity costs.
If the holiday home is not equipped with a satellite dish, you will only be able to receive TV channels from the country in question. If there is a satellite dish in the holiday home, the satellite dish antenna often receives English channels. Depending on the area, the quality varies. Any adjustments are only to be made if the holiday home owner agrees to this and at the guest’s own expense. We would like to draw your attention to the fact that even though more TV-sets are stated in the house description, it does not automatically mean that different TV-programs can be watched at the same time. The additional TV-sets are in most cases hooked up to the same channel or can solely be used to watch DVDs or be connected to a gaming station. Holiday homes with Internet access only mean hook-up. A possible fee is, if applicable, paid separately on site, if not stated as included in the description.
The holiday home grounds are often nature plots. The square meters stated might not all be usable but may consist of heath, tall grass, wild meadows etc. where nature is left on its own. In some cases, the holiday home owner has a vegetable garden on the property and therefore the whole ground might not be available for use. The access road to the house is rarely asphalted and can most often not be used by sports cars or lowered vehicles. In some areas, the roads are in considerably worse condition than in your home country.
Please note that the ground belonging to new holiday homes might not have had time for grass, bushes etc. to grow up and the driveway might still need the final gravel.
When it is specified in the catalogue that the house is fenced, it does not mean that the fence can be closed so pets can run freely on the grounds without being on leash.
Regarding stays in Southern Europe and Polen: Garages in Southern Europe are primarily suitable for small cars.
All distance indications are estimated measures in linear distance from the property to the closest shore/coast (sea, fjord, river or lake) and should only be considered as means of orientation. Not necessarily the nearest beach or swimming facility.
The distance stated for grocery shopping states the distance to the nearest grocery store, mini market or supermarket. Please note that some stores are only open during the peak season and that the distance to the nearest stores might be considerably longer in the middle season and off-season. Novasol cannot be held accountable for stores or restaurants closing down.
Unless otherwise stated in the holiday home description or in the rental documents, you will be charged a deposit on arrival. The amount depends on the type of holiday home and will appear on your rental documents. Repayment is normally made upon departure. Sometimes the amount is however transfered after your your stay. Please remember to bring the IBAN and Swift/BIC of your bank account. Charges and fees in connection with the transfer will be deducted from the deposit. If you have a catalogue, look for the lightning pictograms. If a purple lightning pictogram is indicated, electricity (minus heating) is inclusive all year. If a red lightning pictogram is indicated, electricity (minus heating) is only inclusive during the summer season. In all other houses, electricity, oil, water, gas etc. will be deducted from your deposit on departure. Compensation for damages caused during your stay and for insufficient cleaning on departure will also be deducted from your deposit. If these costs exceed the deposit, the tenant will be invoiced the amount due plus an invoice fee.
If a holiday home is rented out to a youth group the usual deposit can be increased by EUR 500,- pr. person and up to the total number of persons allowed, regardless of how many people are actually staying in the holiday home. A youth group is defined as a group of at least 6 persons, primarily under 21 years of age.
If the holiday home is rented out during Christmas/New Year the deposit can be increased by EUR 100,- a person. A mandatory cleaning service can be demanded in connection with these bookings.
Costs for heating which are not included in the rental amount are settled directly with the holiday home owner or his or her representative before departure. Use of heating (season of the year, time of the day, max temperature) is regulated by the legislation in force from time to time. In general it is to be expected that heating is available from November to April and that the holiday homes cannot be heated during the remaining months of the year. Heating costs which are indicated as inclusive in the holiday home description are also limited to the above period. Because of climatic conditions, many holiday homes in Southern Europe have no heating. However, small, transportable radiators are sometimes available in the holiday homes.
Please note: is the house description issued with a star symbol (*) the holiday home can only bee booked with a mandatory end cleaning service. The tenant has to pay for the cleaning on arrival to the house. The price for the end cleaning (in EURO or local currency) will be mentioned in the house description. If the house description is issued with two price lines, the first line will represent the rental price for one week inclusive one end cleaning. The second price line will represent the price for a prolongation (the second week). The price for end cleaning is included in the rental price and must be paid directly to Novasol.
For stays longer than 2 weeks an increased deposit, as well as an obligatory cleaning for each following week during the tenancy, can be charged.
Even though the final cleaning is included or has been ordered, you have to empty the dish washer, do the dishes and tidy the whole holiday home yourselves. No food, litter or bottles are to be left at/in the holiday home, but have to be disposed of in the respective litter bins/containers. Please remove the bed linen and place it in the hall way, if nothing else is stated. The garden furniture must be put in the same place as it was on arrival.
If no cleaning service has been ordered the tenant is responsible for leaving the house and premises in the same condition as when the rental period commenced. If the house has not been properly cleaned, costs for additional cleaning will be charged subsequently or set off against the tenants deposit. Please note that cleaning supplies and cloths do not belong to the standard equipment of the holiday homes.
Some holiday home owners do not want guests to bring pets into the holiday home. This will be indicated by a symbol in the holiday home description. NOVASOL cannot guarantee that there has never been a pet in the holiday home. We firmly request that you respect this rule. If Novasol should find out that the rule is being broken, the guests will be asked to remove the pet immediately.
Pets are allowed in holiday homes when indicated by a dog symbol. If you wish to bring your pets, please inform us of this when booking the holiday home. Please bring all necessary vaccination documentation (ask your veterinarian).
Please note that you initially only are allowed to bring two pets with you to the holiday home. However, in Southern Europe only one pet is allowed, unless anything else is stated. Should you want to bring additional pets, this can only happen, by us asking the holiday home owner for his/her explicit consent.
NOVASOL takes no responsibility for injuries to the horse during transportation to and from the holiday home or damages to the interior of the house and buildings. We recommend that you take out liability insurance before arrival.
few holiday home owners want their houses to remain smoke-free. This will be indicated as a non-smoking holiday home in the description just as the holiday home owner might call attention to this in the holiday home.
NOVASOL cannot guarantee or control that the smoking ban is being kept but we strongly request that guests respect the ban.
The information for both catalogue and website replaces all of our prior information and shall serve as the basis for your reservations.
Please note that there might be other sources to allergies in holiday homes even if pets are not allowed. One example is house mites. In holiday homes located in free nature, insects can be found. The same applies to silverfish, ants, wasps, bedbugs, woodlice, and martens. Cobwebs are made in a very short time, even if the house has been thoroughly cleaned. Novasol cannot be held responsible for this. Instances with mice being present cannot be prevented. Please inform the holiday home owner or his or her representative or the local Novasol office in case of large insect incidents in order for us to remedy the problem.
Allergies in general: Novasol takes no responsibility for the tenant’s allergic reactions in any holiday home.
NOVASOL cannot control construction activities in the area. There might be noise from construction activities near the holiday home. Please always bear in mind that modern society must go on, also in holiday areas. Furthermore, you might experience noise from airfields.
If you, contrary to expectations, discover defects in the holiday home or the inventory on arrival, please inform the holiday home owner or his or her representative of this within 72 hours after the defect was discovered. This complaint cannot be made through email but must always be made by telephone or personal appearance by the holiday home owner or his or her representative. Complaints concerning cleaning must be reported immediately. If your complaint does not lead to a satisfactory solution within a reasonable time-limit, please inform the local NOVASOL office or our hotline telephone number +45 97 97 57 57 and we will seek to remedy the situation as soon as possible. A reduction in the rental price can only be claimed if it was not possible to remedy the problem.
If the remedy requires an unreasonably large effort, the remedy might consist of a replacement house. This decision shall be made at NOVASOL’s discretion.
It is the tenant’s responsibility to get the name of the NOVASOL employee handling his or her case. The tenant shall contribute to the avoidance of worsening any damage, defects or consequential damage and shall also contribute to keeping any financial loss as small as possible for the holiday home owner and for NOVASOL.
In case of a complaint, the tenant shall grant NOVASOL a reasonable time-limit for a remedy or for the making good of the damage. Early departure without prior agreement with NOVASOL is for the tenant’s own account and risk. The tenant risks that the rental agreement will not be terminated and he or she risks losing the right for compensation as the tenant makes a remedy or the making good of the damage or a relocation impossible through his or her departure.
If, in your opinion, a complaint does not lead to a satisfactory solution during your stay, please send NOVASOL a written complaint including your booking number so that we can attend to the matter. Please send the complaint no later than 14 days after your rental period to NOVASOL AS, Søvej 2, DK – 6792 Rømø or send an email to kundeservice@NOVASOL.dk. NOVASOL does not recognize complaints on the grounds that other tenants received a better holiday home than what is described in the catalogue. Any compensation will only include direct, financial damage. NOVASOL or the holiday home owner cannot be made responsible for indirect, financial damage (consequential damage) or any damage of a non-financial character (non-pecuniary loss).
In many regions in Europe a tourist fee/tax (city tax) is charged by the house owner. The fee will be charged upon arrival or departure and may vary from each municipality. In some regions of Europe, house owners will need the pasport in order to register the tennants.
Problems with the electricity and water supply might occur during very hot summers or in periods with little rain. NOVASOL has no influence over these situations. In such cases, please contact the holiday home owner or his or her representative to get help. The water may have a brown color because of the upper layer of earth, however, this is harmless.
Always remember to bring your vehicle registration documents for your car and a valid driver’s license.
If a boat is at your disposal at the holiday home, it can normally be used from May – September, depending on the weather conditions. Please note that the mandatory life jackets are not included in the equipment. The use of the boat is at your own risk.
Central heating means that the building has its own heat production such as a boiler with solid fuel such as coal or wood.
Playing equipment can mean a swing, sandbox, seesaw, slide or a combination of these. Use of these is at your own risk.
Barbecue/Grills are available in many holiday homes. In some cases, the barbecue/grill can only be used after being cleaned, for example if it has not been used for a long time. This does not exempt you from cleaning the barbecue/grill before your departure.
Please do not pour water on the sauna oven as this can lead to serious damage or power outage.
A sun bed is usually placed above one of the regular beds. For persons under the age of 18, we recommend not to use the sun bed.
The GPS coordinates provided in the route description are not always directly to the holiday home and we make reservations for errors and omissions in the GPS coordinates provided. The coordinates are to the best possible location, which can be the nearest road, intersection or the like. If the key is not handed out directly at the holiday home, the GPS coordinates provided are directed towards the key holder’s address. We therefore kindly ask to check beforehand, whether the provided GPS coordinates are identical with the address of the holiday home.